A burst pipe can put hundreds of litres an hour into your home. We attend burst pipes across Kent day and night, isolate the supply, make the property safe and repair or replace the damaged section.
Call 07767 801449 — available 24/7, no call-out fee.
What to do right now
Turn off the water at the main stop tap — usually under the kitchen sink or where the supply enters the property. Turn it clockwise.
Open your cold taps and flush the toilet to drain the system and reduce pressure on the burst.
If water is near electrics, do not touch anything wet. Switch off at the consumer unit only if it is dry and safe to reach.
Turn off your heating and any immersion heater if the burst is on the hot water system.
Catch drips with buckets, move belongings out of the way and photograph the damage for your insurer.
Call us on the number above — we will talk you through anything else while we are on our way.
Common causes
Frozen pipes splitting as they thaw after a cold snap
Old corroded steel, lead or early copper pipework reaching the end of its life
Failed compression or push-fit joints, often behind kitchen units and in lofts
Accidental damage from drilling, nails or building work
High water pressure stressing weak points in the system
What we do
Isolate the supply and make the property safe
Locate the failure, including pipes hidden in walls, floors and ceilings
Repair or replace the damaged section of pipe
Check the repair holds once the water is back on
Advise on insulation and any further weak points we spot
Burst Pipes questions
What should I do if a pipe bursts?
Turn off the water at the main stop tap, open the cold taps to drain the system, keep clear of anything electrical that has got wet, and call an emergency plumber. Do not wait for the water to stop on its own.
Can you come out in the middle of the night for a burst pipe?
Yes. We operate 24 hours a day, 7 days a week, including weekends and bank holidays. Call and we will give you an honest arrival time before you commit.
Will my home insurance cover a burst pipe?
Many home insurance policies cover escape of water, but terms vary, so check yours. Take photos of the damage before you clear up and keep the receipt for the repair.
Do you charge a call-out fee for burst pipes?
No call-out fee. We always tell you the price before we start work, so there are no surprises.